Registration at Cab-Inn and Hermitage Skolehjemmet

Optional dinner at "Dronning Louise"

Registration at Cab-Inn and Hermitage Skolehjemmet

Welcomes and Introduction I

Dr. Janne J. Liburd
Chair THINK TANK IV, University of Southern Denmark, Denmark

Prof. Dr. Flemming Just
Pro-Rector, University of Southern Denmark, Denmark

Prof. Dr. Pauline J. Sheldon
Chair BEST Education Network Committee, University of Hawaii, USA

Opening Keynote Address

Dr. Eduardo Fayos-Sola
Executive President of the World Tourism Organization Themis Foundation & Director of WTO.HRD, Spain
"The Role of Knowledge in Destination Policy Formulation"

Dr. Louis D'Amore
President of International Institute for Peace through Tourism (IIPT)
"Peace through Tourism - Intellectual Foundations to Global Application"

Break

Plenary Session I
Mr. Ulrik Bülow
CEO of the Danish Tourist Board
"The Challenge of Sustainability for the Danish Tourist Board"

Paper Presentations (1): "Mass Tourism and Sustainability"

Moderator:
Ms. Deborah Edwards, University of Western Sydney, Australia

Presenters:
Ms. Federica Buffa, Ms. Maria Della Lucia
"Mass-ski Tourism in the Dolomites and Sustainability: Some Evidence from two Field Research Projects" - University of Trento, Italy

Prof. Dr. Antoni Serra Cantallops
"Sustainability and Mass Destinations: Challenges and Possibilities. The Case of the Balearic Islands" - University of the Balearic Islands, Spain

Ms. Chryso Panayidou
"Cultural Tourism as a Means for Sustainability in a Mass Tourism Destination: The Case of Cyprus" - College of Tourism and Hotel Management, Cyprus

Prof. Dr. Pauline Sheldon
"Sustainability in a Mature Mass-Tourism Destination: The Case of Hawaii" - University of Hawaii, USA

Prof. Meng-Mei Chen
"Tourism focused NGO's - An Online Content Analysis" - Ecole Hoteliere De Lausanne, Switzerland

Paper Presentations (2): "Sustainable Financial Management and Accounting (Triple Bottom Line)"

Moderator:
Prof. Dr. Larry Dwyer, University of New South Wales, Australia

Presenter:
Dr. Jeffrey Faux
"A Theoretical Perspective of Triple Bottom Line Reporting and Issues of Performance and Disclosure in the Australian Tourism and Hospitality Industry" - Victoria University, Australia

Luncheon at SDU

Paper Presentations (3): "After the Mega Event: What Then?"

Moderator:
Ms. Rajka Presbury, University of Western Sydney, Australia

Presenters:
Prof. Dr. Jack Carlsen
"Evaluation of Tourism Events: A Critical Review with a View to Sustainability" - Curtin University of Technology, Australia

Ms. Sacha Reid
"After the Sydney Olympic Games: Sustainable Infrastructure Developments Reality or Ruse?" - University of Western Sydney, Australia

Paper Presentations (4): "Sustainable Facilities Management"

Moderator:
Dr. Claudia Jurowski, Northern Arizona University, USA

Presenters:
Ms. Paulina Bohdanowicz, Mr. Branko Simanic
"Environmental Training and Measures at Scandic Hotels, Sweden" - Royal Institute of Technology, Sweden

Prof. Dr. Joseph S. Chen, Mr. Willy Legrand, Mr. Philip Sloan, Dr. Josephine Zhou,
"Evaluating Environmental Initiatives of German Hotels" - International University of Applied Sciences Bad Honnef, Germany

Dr. Meryem Atik
"Possibilities for Sustainable Tourism Management in Accommodations; South Antalya Region, Turkey" - University of Akdeniz and University of Çukurova, Turkey

Dr. James Holleran
"Integration of Theory and Practice in Hospitality Sustainability" - Ecole Hoteliere De Lausanne, Switzerland

Ms. Paulina Bohdanowicz
"Attitudes towards Environmental Responsibility among Swedish, Polish and Croatian Hoteliers" - Royal Institute of Technology, Sweden

Ms. Rayka Presbury
"Impediments to Sustainable Service Quality in Luxury Hotels. A Case of ineffective Human Resource Practices" - University of Western Sydney, Australia
Questions

Break

Paper Presentations (5): "City and Urban Tourism"

Moderator:
Prof. Dr. Patt Manheim, Johnson & Wales University, USA

Presenter:
Ms. Deborah Edwards
"It's Mostly About Me: Reasons why Volunteers contribute their Time to Museums and Art Museums" - University of Western Sydney, Australia

Paper Presentations (6): "Innovative Technologies in Destination Management"

Moderator:
Prof. Dr. Pauline J. Sheldon, University of Hawaii, USA

Presenters:
Dr. Pat Sterry, Ms. Debra Leighton
"The Benefits of Visitor and Non-Visitor Research in the Shaping of Sustainable Tourism" - University of Salford, UK

Dr. Janne J. Liburd,
"Sustainable Tourism and Innovation in Mobile Tourism Services" - University of Southern Denmark, Denmark

Prof. Dr. Leo Jago
"A Framework for the Development of Social and Socio-Economic Indicators for Sustainable Tourism in Communities" - Sustainable Tourism CRC, Australia

Dr. Christian Schott
"Environmental Attitudes of Tourism Activity Providers in New Zealand" - Victoria University of Wellington, New Zealand

Ms. Renata Szynklarz
"Aboriginal Cultural Tourism and Sustainability: Sociocultural Impacts of Tourism on the Manyallaluk Community" - University of Western Sydney, Australia
Questions

Opening Reception and Dinner at Musikhuset Esbjerg / Centre for Performing Arts

Welcome by MP Christian Lund Jepsen
Presentation of the Outstanding Paper Award

Conference Registration at University of Southern Denmark

Keynote Address II
Mr. Mikal Holt Jensen
Blue Flag Coordinator, Blue Flag International
"Blue Flag Campaign - a Contribution to Sustainable Development in Tourism"

Plenary Session II
Ms. Britt S. Hansen & Mr. Soeren Vinding
Project Lead, Fanoe's Agenda 21 Group
"Local Agenda 21 Participation in Sustainable Development in a Mass Tourism Destination"

Introduction II : The THINK TANK Process and Objectives
Prof. Dr. Pauline J. Sheldon
Chair BEST Education Network Committee, University of Hawaii, USA

Prof. Dr. Larry Dwyer
University of New South Wales, Australia

Dr. Claudia Jurowski
Chair BEST Modules Committee, Northern Arizona University, USA

Break

THINK TANK Framing Sessions
Prof. Dr. Larry Dwyer
Qantas Professor of Travel and Tourism Economics
University of New South Wales, Australia
"Relevance of 'Yield' and Triple Bottom Line Reporting to Sustainable Tourism Development"

Ms. Paulina Bohdanowicz
Royal Institute of Technology, Sweden
"Mass Tourism Facilities and the Environment"

Luncheon at Esbjerg Hoejskole

THINK TANK Break-Out Sessions
Special WTO-BEST Session on Community Tourism Host Curriculum

Break

Dinner at "Den roede Okse"

Registration at University of Southern Denmark

Ms. Lyndall De Marco
Executive Director, International Tourism Partnership
The Prince of Wales International Business Leaders Forum (IBLF), UK
"Making the Private Sector a Partner in Sustainable Development"

Mr. Ian Salter Management Consultant, Ramboell Denmark
"Quality Performance Evaluation of Tourist Destinations: Measuring, Monitoring and Benchmarking Quality"

Break

Luncheon at SDU

Local Site Visits
Fanoe, Ribe, Esbjerg Harbour/City Walks
Try the Local Cuisine at Sites of Visitation

Registration at University of Southern Denmark

Visioning Session for the BEST Education Network at the cantine

Keynote Address IV
Prof. Dr. Leo Jago
Sustainable Tourism CRC, Australia
"Destination Australia: A Research Agenda for a Sustainable Industry. Building Research Capacity for Innovation in the 21st Century"

Break

THINK TANK Break-Out Sessions
Special WTO-BEST Session on Community Tourism Host Curriculum

Luncheon at SDU

Break

General Session: Closing Plenary and Conclusions

Departure to Fanoe by ferry

Reception at the Fanoe City Hall hosted by Mayor Kjeld Nielsen

Closing Dinner at "Krogaarden, Fanoe"

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